Understanding Your Scorecard

Your scorecard is how a lender measures your reliability as a vendor. A strong one means more assignments in your area: lenders lean on it when deciding who to send work to, so it compounds — reliable delivery earns more offers, and more completed work builds more history.

Most of the guides here that ask you to act promptly are, in the end, describing something your scorecard reflects.

What the score is built from

The score is built from your history on the platform:

• Completed reports — your record of work delivered through Dwelling Blocks.
• On-time delivery — whether finished reports arrive by the due date.
• On-time status updates — how promptly you keep the lender informed, and through them the borrower and broker, while the assignment is in progress:
  • Setting the appointment by the inspection due date
  • Marking the inspection as completed once it has taken place
  • Providing a report ETA after the inspection
• Revisions and ROVs — how promptly you handle revision requests, and Reconsideration of Value requests, once a report has been delivered.

Those status updates are what everyone downstream is waiting on, which is why they carry weight of their own rather than only counting toward the final delivery date. Completing an Assignment walks through each one.

What does not count

Responding to offers does not affect your scorecard. Answering promptly still helps the lender place the assignment, and an offer you let expire is one you do not get — but the expiry itself is not scored. Message and note response time is not scored either — it is worth answering the lender quickly because the assignment depends on it, not because the score does.

How to see how you are doing

You cannot see the number, but you can see everything it is made of. Your dashboard shows the same things the score is built from, in real time: what is due today across appointment, inspection, ETA, report and revision, and anything already overdue. Nothing that moves your score happens without appearing there first.

Working that list down each day is, in practice, the whole of it. How to Stay Ahead and Succeed with Your Assignments collects the day-to-day practices that keep it healthy.

Starting out

Your profile starts with a solid default score, so having no history yet is not held against you. Everything after that depends on the work — each delivery and each status update moves the score in one direction or the other.

Opening a new account does not give you a clean slate. If you have worked with a lender before, the lender keeps that performance history and applies it to the new account.

Who can see it

Your scorecard belongs to the lender. You cannot see your own score, and Dwelling Blocks support cannot give it to you.

How each lender weighs your work is theirs to decide. That formula is private to the lender, and no one else sees it or the score it produces — not another lender, and not us on your behalf. Neither we nor any other lender can tell you how a particular lender scores your work.

If something on your record looks wrong, raise it with the lender. Support cannot change a score, but the score is built from the record on your assignments — dates, status updates, deliveries. If one of those is wrong, say so on the assignment itself through notes and messaging, where the lender can see it against the work in question.