Understanding a Fee Mismatch

If the fee on an assignment is not the number you were expecting, there are two quite different situations behind it, and they need opposite responses. Check which one you are in before contacting anyone.

First, check the offer email

Every offer is confirmed by email, and that email shows the Report Fee — the amount that actually reaches you. Open it and compare it to the Vendor Fee in the assignment's Fees tab.

If the offer email and the Vendor Fee agree, the amount is correct. There is nothing to fix, and no need to contact the lender or Dwelling Blocks support.

This is the usual explanation when a number was quoted verbally. A figure mentioned on a phone call — "it's a $600 order" — is often the total order amount the lender pays, which includes the platform fee, the QC fee and card processing. Your Vendor Fee is the single line that transfers to you, and it is lower than that total by design. See Assignment Fees for what each line means.

If you do not agree with the amount

That is a decision about whether to take the work, not an error to be corrected. If the fee is not one you are willing to complete the assignment for, tell the lender so and ask to be removed from the order.

Add a note on the assignment and mark it Urgent, saying plainly that you do not wish to complete it at this fee and asking to be released. See Notes: Messaging the Lender.

Do this as early as you can. The lender needs time to reassign the order, and declining before you begin work is far better for your record than an assignment that runs late or is handed back near the due date.

If the lender agreed to a higher fee that is not showing

This is the one case that is genuinely a mismatch. A lender sometimes agrees to an additional fee outside the standard offer — a complexity fee, a rush fee, anything negotiated directly — but the Fees tab still shows the original, lower amount.

The lender's own system determines what transfers to you. When they agree to a fee outside the normal offer flow, someone on their side has to apply it to your assignment. If that step is missed, the Fees tab will not reflect it, even though the lender considers it settled.

1. If you have not submitted your report yet, sort this out first. Fees are disbursed at the time of transmission, so submitting before the fee is corrected locks in the original amount.
2. Add a note to the assignment and mark it Urgent.
3. Say exactly what is mismatched — the amount you agreed to, and the amount currently showing.
4. Once the lender updates it on their side, the Fees tab reflects the corrected amount, and it transfers automatically when you submit.

Dwelling Blocks cannot add this note or change the fee amount on your behalf. The lender owns the fee agreement and the assignment's financial details, so the correction has to come from them.

If you have already submitted your report

The original, lower amount has already transferred. Add the urgent note anyway, and once the lender applies the correct fee, ask whether they can release the difference separately — it will not update the earlier transfer automatically.

When and How You Get Paid covers the timing of each step once the amount is right.